Frequently asked questions

What is Hayl?

Hayl is a free comparison tool for Singapore commuters. Enter a pickup point and a destination, and Hayl shows estimated fares and wait times from several ride providers side by side. You then book in the provider’s own app.

Are the prices on Hayl the final fare?

No. Prices on Hayl are estimates from Hayl’s own fare model, based on distance, time of day and typical surcharges. Hayl does not yet receive live prices from providers. The provider’s app shows the final price before you confirm, and that is the price you pay.

Does Hayl book or pay for my ride?

No. When you tap “Book”, Hayl opens the provider’s app or website. The provider handles the booking, payment, driver, cancellations and refunds. Hayl never sees your card details.

Which providers can I compare?

The comparison currently shows services from Ryde, TADA, CDG Zig, Gojek and MaxiCab. Grab is not currently included. Hayl is independent and is not affiliated with or endorsed by these providers.

Is Hayl free to use?

Yes. Commuters do not pay Hayl anything, and Hayl does not add a fee to your fare. In future Hayl may earn a referral fee from providers. Any sponsored or promoted listing will be clearly labelled.

Do the estimates include ERP and airport surcharges?

Hayl adds an approximate amount for ERP gantries and for airport pickups where its model expects them. Actual ERP charges depend on the exact route and time, so the provider’s final fare can be different.

Is the 3D vehicle in Hayl my actual driver’s car?

Not yet. The 3D vehicle viewer is a preview that uses sample vehicles. Hayl will only show a real assigned vehicle after a provider shares that information through an approved partnership. Always check the licence plate in your provider’s app before you get in.

What happens to the addresses I search for?

Addresses you type are sent to OneMap, the Singapore Land Authority’s map service, to find matching places. Hayl does not sell your personal data. Our Privacy Policy explains what we collect and why.

I have a problem with a ride. Who should I contact?

Contact the ride provider through their app. They manage the trip, the driver and the payment. Contact Hayl about problems with Hayl itself, such as a wrong estimate or a link that does not work.

How do I put Hayl on my phone?

Hayl’s apps are not yet on the App Store or Google Play. You can add the website to your home screen: in Safari, tap Share and then “Add to Home Screen”; in Chrome, open the menu and tap “Install app” or “Add to Home screen”.

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